Head-to-headReturns & support
Gorgias vs Zendesk for ecommerce
Sample content: figures and prices to be verified before publication
The short answerGorgias for a support team of 1 to 10 people on Shopify. Zendesk for a large multichannel team that needs advanced reporting.
Head to head
| Criterion | Gorgias | Zendesk |
|---|---|---|
| Shopify integration | Native, orders shown in the ticket | Via an app |
| Pricing | Per ticket | Per agent |
| Learning curve | Fast | Longer |
The per-ticket pricing trap
With Gorgias, a spike in requests (sales, Black Friday) drives up your bill. With Zendesk, what counts is the number of agents.
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