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Klaviyo $400/month at 25,000 contactsJudge.me paid plan capped at $15/monthLoox free up to 500 ordersGorgias $10 to $900/month depending on ticketsTrendTrack from €34/month billed annuallyReturnGO from $147/monthPeec AI from €85/monthPrices taken from vendors' official pages, October 2026Klaviyo $400/month at 25,000 contactsJudge.me paid plan capped at $15/monthLoox free up to 500 ordersGorgias $10 to $900/month depending on ticketsTrendTrack from €34/month billed annuallyReturnGO from $147/monthPeec AI from €85/monthPrices taken from vendors' official pages, October 2026
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Card chargebacks: how much do they cost with Stripe, Shopify Payments, PayPal and Mollie?

By Updated on 6 min
The short answerA card dispute costs a French merchant €20 in fees at Stripe (not refunded, plus €20 if you contest, refunded if you win), €15 at Shopify Payments (refunded if you win) and €14 at PayPal (€28 at high volume), on top of the disputed amount. Mollie does not show these fees on its pricing page. At Stripe, a dispute on a Cartes Bancaires card carries no fee but cannot be contested.

The dispute fee table

Provider Fee per dispute (France) If you win Time to respond
Stripe €20 received + €20 if you contest The €20 countered fee is refunded, not the €20 received fee 7 to 21 days depending on the network
Shopify Payments €15 Disputed amount and fee refunded 7 to 21 days
PayPal €14 (€28 high volume) Not stated on the fees page Not stated
Mollie Not shown on the pricing page Not stated Not stated

Checked on Oct 21, 2026 on Stripe's pricing page, Stripe's dispute documentation, Shopify's chargeback documentation, PayPal's fees page and Mollie's pricing page.

In every case, these fees come on top of the disputed order amount, which is debited from the merchant during the process.

What is different at Stripe?

At Stripe, a dispute received costs €20 and contesting costs €20 more. The countered fee is returned if you win, the received fee is not unless your contract says otherwise, per Stripe's documentation.

The documentation adds a special case: businesses in the SEPA area pay no fee for a dispute on a Cartes Bancaires card. In return, these disputes cannot be contested. The pricing page does not mention this exception: check it in your Dashboard.

What is different at Shopify Payments?

According to Shopify's documentation, a chargeback costs €15 for France. If you win, you get back the disputed amount and the fee. It is the only one of the four where a full fee refund is documented. The amount is deducted from your next payout.

What about PayPal and Mollie?

PayPal charges €14 at the standard rate and €28 at high volume. The fees page does not say whether the fee is returned when you win.

Mollie does not publish these fees on its pricing page. I do not state any: ask for them in writing.

What does a dispute cost on a €60 order?

Calculated from the fees above, for a card other than Cartes Bancaires. You lose the dispute: you lose the €60 order, plus €20 in fees at Stripe (€40 if you contested), €15 at Shopify Payments, €14 at PayPal.

You win: at Shopify Payments you get back €60 and the €15 fee. At Stripe you get back €60 but keep €20 in non-refunded fees.

How to choose

  • Shopify store: Shopify Payments refunds everything if you win.
  • Many Cartes Bancaires payments: at Stripe, no dispute fee, but no way to contest.
  • Low average order value: a €20 fee weighs heavily on a €30 item. To compare transaction fees, read the payment solutions comparison.
  • Installment payments: fees differ, see Alma vs Klarna.

The smart move

Before choosing a provider, ask in writing for the dispute fees and whether they are refunded when you win.

FAQ

How much does a card dispute cost at Stripe in France?

As of Oct 21, 2026, Stripe lists €20 per dispute received. If you contest, a €20 dispute countered fee is added, refunded if you win. The dispute received fee is never refunded unless your contract says otherwise. No fee applies to a dispute on a Cartes Bancaires card.

Does Shopify Payments refund chargeback fees?

According to Shopify's documentation, the chargeback fee is €15 for France, and if you win, the disputed amount and the fee are refunded. You generally have 7 to 21 days to respond.

How much does PayPal charge for a dispute?

PayPal's fees page (updated July 15, 2026) lists €14 at the standard rate and €28 at high volume, applied in the currency of the original transaction.

What are Mollie's dispute fees?

Mollie's pricing page, checked on Oct 21, 2026, does not list them. Ask Mollie before committing.

Can you contest a dispute on a Cartes Bancaires card?

At Stripe, no: for businesses in the SEPA area, the Cartes Bancaires network requires more evidence from the cardholder but bars the merchant from contesting the dispute. In return, Stripe charges no fee for these disputes.

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