# Loop vs ReturnGO

URL: https://ecomradar.co/en/returns-support/loop-vs-returngo/
Updated: 2026-10-18 · Author: Robin Pautigny · Publisher: Radar Ecom (Refine)

> **ReturnGO** starts at $147/month (110 returns included) and its Pro plan at $297/month supports unlimited portal languages, a real plus for a store selling in France. **Loop** starts at $155/month, but instant exchange, bonus credit and Shop Now come together in its Advanced plan at $340/month, and its Shopify listing is in English only.

## Head to head

| Criterion | **Loop** | **ReturnGO** |
| --- | --- | --- |
| Entry plan | Essential, from $155/month | Premium, $147/month (110 returns included) |
| Upper plan | Advanced, from $340/month | Pro, $297/month (300 returns included) |
| Free option | Checkout+ (US and Canada domestic labels) | No, 14-day free trial |
| Extra return | Not stated on the pricing page | $1.25 (Premium) or $0.90 (Pro) |
| Instant exchange | Advanced plan | Paid add-on on Premium |
| Bonus credit | Advanced plan | Offered on the portal |
| Shop Now exchange | Advanced plan | From Premium |
| Languages | English (Shopify listing) | 2 on Premium, unlimited on Pro |

Pricing checked on [Loop pricing page](https://www.loopreturns.com/pricing/), [ReturnGO pricing page](https://returngo.ai/pricing/) and the Shopify App Store listings for [Loop](https://apps.shopify.com/loop-returns) and [ReturnGO](https://apps.shopify.com/returngo) on Oct 18, 2026. All prices are in US dollars.

## Loop's plans

[Loop](https://www.loopreturns.com/pricing/) shows three options:

- **Checkout+**, presented as free: the returns software, domestic return labels for the US and Canada, Return Bars® and advanced features. This option is mainly aimed at merchants shipping in North America.
- **Essential**, from $155/month: unlimited return destinations, automated return policies, carrier rate shopping and workflows.
- **Advanced**, from $340/month: Shop Now, instant exchange, bonus credit and fraud prevention.

Essential and Advanced prices are "starting at" prices, with a demo to book. The page does not mention per-return fees.

The takeaway: at Loop, the levers that turn a refund into an exchange (instant exchange, bonus credit, Shop Now) are grouped in the **Advanced** plan.

## ReturnGO's plans

[ReturnGO](https://returngo.ai/pricing/) shows three options:

- **Premium**, $147/month: embedded self-service return portal, product and variant exchanges, refunds, gift cards and store credit, approval automations, shipping integrations and Shop Now exchanges. Instant exchange is a paid add-on on this plan.
- **Pro**, $297/month: advanced automation, item validation, packing slips, unlimited languages, ERP integrations, API and webhooks.
- **Enterprise**, custom pricing: order tracking portal, multi-store plans, omnichannel support and a dedicated account manager.

According to the [Shopify listing](https://apps.shopify.com/returngo), Premium includes 110 returns per month and Pro 300, with a 14-day free trial. The pricing page FAQ says ReturnGO is built to integrate with any ecommerce platform, with the free trial limited to Shopify self-service plans.

## The math at 200 returns a month

Using ReturnGO's pricing, here is what 200 returns a month cost:

- **Premium**: $147 + 90 extra returns × $1.25 = **$259.50/month**.
- **Pro**: $297/month, since 200 returns fit within the 300 included.

Above roughly 230 returns a month, Pro becomes cheaper than Premium ($147 + 120 × $1.25 = $297). Loop's pricing page does not publish included volume or per-return fees: ask for a quote at your volume before comparing.

## When to choose Loop

- You mostly ship to the US or Canada and the Checkout+ option appeals to you.
- You want instant exchange, bonus credit and Shop Now in one plan, and the Advanced budget (from $340/month) works for you.
- Your return portal can stay in English.

## When to choose ReturnGO

- You sell in France or elsewhere in Europe and want a portal in your customers' language (2 languages on Premium, unlimited on Pro).
- You want readable pricing: included returns and per-extra-return cost are published.
- You want to try before committing, with the 14-day free trial on Shopify.

For more options, see our comparison of the [best Shopify returns apps](/en/returns-support/best-shopify-returns-apps/).

## FAQ

**How much does Loop cost?**

According to Loop's pricing page on Oct 18, 2026: Essential from $155/month and Advanced from $340/month. Loop also offers Checkout+, presented as free, with domestic return labels for the US and Canada.

**How much does ReturnGO cost?**

On its Shopify listing on Oct 18, 2026: Premium at $147/month with 110 returns included per month ($1.25 per extra return) and Pro at $297/month with 300 returns included ($0.90 per extra return). Enterprise is custom-priced. 14-day free trial.

**Which one handles a non-English return portal better?**

ReturnGO: its Premium plan includes 2 languages and its Pro plan unlimited languages. Loop's Shopify listing shows English as the app's only language.