# Gorgias review: pricing, pros and cons, alternatives

URL: https://ecomradar.co/en/returns-support/gorgias-review-pricing/
Updated: 2026-10-18 · Author: Robin Pautigny · Publisher: Radar Ecom (Refine)

> **Gorgias** is a Shopify helpdesk that bills by ticket volume, not per agent: from $10/month (Starter, 50 tickets, 3 agents) to $900/month (Advanced, 5,000 tickets). Your agents can edit, refund or cancel an order directly from the ticket. Beyond the quota, each extra ticket is billed, so an activity spike drives up the bill.

## Gorgias at a glance

| Criterion | Value |
| --- | --- |
| Category | Ecommerce helpdesk |
| Starting price | $10/month (Starter, 50 tickets) |
| Billing model | By ticket volume, not per agent |
| Free trial | 7 days |
| Channels | Email, chat, SMS, social, voice |
| App language | English |

## What Gorgias does

According to its [Shopify App Store listing](https://apps.shopify.com/helpdesk):

- **Orders inside the ticket.** Your agents edit an order, issue a refund or cancel an order without leaving the ticket.
- **Unified inbox** for email, live chat, SMS, social and voice.
- **Automation**: rules, macros and auto-tagging for repetitive tickets.
- **AI Agent** for order, shipping and return questions, 24/7, plus an AI Shopping Assistant for product questions.
- **Analytics** for support and revenue tracking.
- **Integrations** listed: Shopify Flow, Klaviyo, Loop Returns, Recharge, Yotpo, AfterShip and Attentive.

## Gorgias pricing

| Plan | Monthly price | Annual | Tickets included | Agents | Extra tickets |
| --- | --- | --- | --- | --- | --- |
| Starter | $10 | Not offered | 50 | 3 | $0.40 per ticket |
| Basic | $60 | $600/year | 300 | Unlimited | $40 per 100 tickets |
| Pro | $360 | $3,600/year | 2,000 | Up to 500 | $36 per 100 tickets |
| Advanced | $900 | $9,000/year | 5,000 | Up to 500 | $36 per 100 tickets |

Pricing checked on the [Gorgias Shopify App Store listing](https://apps.shopify.com/helpdesk) on Oct 18, 2026, in US dollars. The [Gorgias pricing page](https://www.gorgias.com/pricing) confirms that the helpdesk scales from 50 to 5,000 tickets a month with no per-agent pricing, that AI Agent is available on every plan and paid per resolution, and that voice and SMS are add-ons priced by volume. Live chat is included in all four plans.

## What an activity spike costs

Calculated from the rates above:

- **Basic plan, normal month at 300 tickets:** $60.
- **Basic plan, sales month at 800 tickets:** $60 + 5 × $40 = $260.
- **Pro plan, month at 3,000 tickets:** $360 + 10 × $36 = $720.

If your spikes happen every month, compare with the next plan up: included quota costs less than overage tickets.

## Who it's for

- **Shopify stores** that want to handle order requests without switching between the helpdesk and Shopify admin.
- **Teams with many agents and moderate ticket volume**: on Basic, Pro and Advanced, adding an agent doesn't change the price.
- **Small stores** starting with 50 tickets a month on Starter.

## Strengths and limitations

**Strengths:** actions on Shopify orders from the ticket, billing independent of agent count (beyond Starter), every channel in one inbox, common ecommerce integrations.

**Limitations:** the bill follows your ticket volume, so it rises during sales. The app is English only. AI Agent pricing isn't shown publicly.

## The alternative

**Zendesk** bills per agent: from $19/agent/month (Support Team, annual) to $115/agent/month (Suite Professional, annual), according to its [pricing page](https://www.zendesk.com/pricing/) checked on Oct 18, 2026. Details in our [Gorgias vs Zendesk](/en/returns-support/gorgias-vs-zendesk/) comparison.

## FAQ

**How much does Gorgias cost?**

According to its Shopify App Store listing checked on Oct 18, 2026: Starter at $10/month (50 tickets), Basic at $60/month (300 tickets), Pro at $360/month (2,000 tickets) and Advanced at $900/month (5,000 tickets). Basic, Pro and Advanced are also available annually ($600, $3,600 and $9,000 per year).

**How much is an extra ticket on Gorgias?**

$0.40 per ticket on Starter, $40 per additional 100 tickets on Basic and $36 per additional 100 tickets on Pro and Advanced.

**Does Gorgias have a free trial?**

Yes, the Shopify App Store listing shows a 7-day free trial on all four plans.

**Is Gorgias's AI agent included?**

AI Agent is available as an add-on on every plan. Gorgias says you only pay when it resolves a conversation, without showing the rate on its page.