# The best returns management apps for Shopify

URL: https://ecomradar.co/en/returns-support/best-shopify-returns-apps/
Updated: 2026-10-18 · Author: Robin Pautigny · Publisher: Radar Ecom (Refine)

> **Loop** (free Checkout+ offer, then from $155/month) offers Instant Exchange, Shop Now and Bonus Credit to push exchanges over refunds. **ReturnGO** (from $147/month for 110 returns, 14-day trial) includes exchanges, Shop Now and store credit from its first plan. **Sendcloud** adds a returns portal to its shipping software from the Growth plan (€89/month). **Gorgias** isn't a returns tool but a helpdesk that integrates with Loop.

## The comparison

| Tool | Type | Starting price | Exchanges and store credit | Best for |
| --- | --- | --- | --- | --- |
| **Loop** | Returns software | Free Checkout+, Essential from $155/month | Instant Exchange, Shop Now and Bonus Credit on the Advanced plan (from $340/month) | Brands that want to turn refunds into exchanges |
| **ReturnGO** | Shopify returns app | Premium at $147/month (110 returns included) | Variant and product exchanges, Shop Now, store credit and gift cards from Premium | Stores that want exchanges without moving to the top plan |
| **Sendcloud** | Shipping software with a returns portal | Growth at €89/month | Custom returns portal, advanced management on Premium | European stores already shipping with Sendcloud |
| **Gorgias** | E-commerce helpdesk | Based on ticket volume | No, through the Loop integration | Handling return requests in customer support |

Pricing checked on Oct 18, 2026 on the [Loop pricing page](https://www.loopreturns.com/pricing/), [ReturnGO's Shopify App Store listing](https://apps.shopify.com/returngo), the [Sendcloud pricing page](https://www.sendcloud.com/fr/tarifs/) and the [Gorgias pricing page](https://www.gorgias.com/pricing). The table is not a scored ranking: the order goes from dedicated returns tools to tools that handle returns as an add-on.

## The details

### Loop

The [Loop pricing page](https://www.loopreturns.com/pricing/) shows three offers:

- **Checkout+**: presented as "free software + return shipping". It includes US and Canada domestic return labels.
- **Essential**: from $155/month. Unlimited destinations, automated return policies, carrier rate shopping, workflows.
- **Advanced**: from $340/month. Adds Shop Now, Instant Exchange, Bonus Credit and fraud prevention.

Per-return fees and annual prices aren't displayed: every offer goes through a demo. The labels included in Checkout+ only cover the US and Canada, so for a French store, look at Essential or Advanced first.

### ReturnGO

According to its [Shopify App Store listing](https://apps.shopify.com/returngo), **ReturnGO** offers two plans billed in US dollars every 30 days, with a 14-day free trial:

| Plan | Monthly price | Returns included | Each extra return |
| --- | --- | --- | --- |
| Premium | $147 | 110 | $1.25 |
| Pro | $297 | 300 | $0.90 |

Pricing checked on [ReturnGO's Shopify App Store listing](https://apps.shopify.com/returngo) on Oct 18, 2026.

Premium already includes variant and product exchanges, Shop Now exchanges, return labels through Ship by ReturnGO, store credit and gift cards, two languages and auto-approval. Pro adds advanced automation, item validation, ERP integrations, unlimited languages, advanced analytics and API access. There is no free plan.

### Sendcloud

If you already ship with **Sendcloud**, its Growth plan (€89/month, 1,000 labels a month) adds a custom returns portal, and Premium (€164/month) advanced returns management, according to the [pricing page](https://www.sendcloud.com/fr/tarifs/). It goes less far than Loop or ReturnGO on exchanges, but you keep shipping and returns in the same tool. Plan details in our comparison of the [best shipping software](/en/shipping/best-ecommerce-shipping-software/).

### Gorgias

**Gorgias** is a helpdesk, not returns software. Its [pricing page](https://www.gorgias.com/pricing) shows plans from 50 to 5,000 tickets a month, not priced per agent, with an AI Agent included that is only charged when it resolves a conversation. Loop Returns is listed among its preferred integrations: useful so your support team sees and handles return requests in the same place as other tickets.

## How to choose

- You want to go all in on exchanges (Instant Exchange, Bonus Credit) and your volume justifies a demo: **Loop**, Advanced plan.
- You want exchanges, Shop Now and store credit from the first plan, with a public price and a free trial: **ReturnGO** Premium. Above 110 returns a month, count $1.25 per extra return.
- You already ship with Sendcloud and a returns portal is enough: **Sendcloud** Growth.
- Your main problem is the volume of customer support requests: **Gorgias**, paired with your returns tool.